Acceptable Use Policy

Prohibited uses

• Calling, emailing, texting, messaging, or otherwise contacting people without the lawful basis, consent, notice, or permission required for that region, channel, and call type.
• Ignoring, deleting, bypassing, or failing to provide opt-outs, objections, do-not-call requests, unsubscribe requests, suppression records, or consent withdrawals.
• Bypassing or attempting to defeat compliance, consent, suppression, calling-window, AI-disclosure, recording, calendar, billing, security, review, or rate-limit gates.
• Spoofing caller identity, using unauthorized caller IDs, impersonating a business or person, or hiding the party responsible for a call.
• Claiming or implying that an AI assistant is a specific human, denying that a caller is AI or automated when asked, or hiding AI disclosure where disclosure is required.
• Using Kleos for scams, phishing, fraud, extortion, harassment, threats, hate, unlawful discrimination, deceptive lead generation, credential collection, or malware.
• Using false scarcity, fake urgency, fake affiliation, fabricated evidence, fake testimonials, unsupported pricing, false compliance claims, or misleading financial, medical, legal, insurance, debt, employment, political, or regulated claims.
• Uploading, enriching, or processing personal data you do not have authority to use.
• Targeting countries, states, channels, call types, or regulated niches that are not approved for your account.
• Using Google user data for advertising, retargeting, personalized ads, interest-based ads, data-broker activity, information-reseller activity, credit-worthiness, lending, surveillance, or generalized AI/ML model training.
• Scraping, attacking, disrupting, reverse engineering, load testing without permission, probing vulnerabilities without authorization, or using Kleos to abuse a provider network.

Required conduct

• Hold the consent or lawful basis required for each call type and region.
• Use approved caller ID, display or provide a valid callback path, and identify the responsible business.
• Disclose AI where required and answer honestly and immediately if asked whether the caller is AI or automated.
• Honor opt-outs, unsubscribe requests, no-call requests, and objections immediately; keep the suppression record so the request continues to be honored.
• Use accurate, evidence-backed reasons to call and truthful partner-approved offers.
• Keep required records, including scripts, consent evidence, DNC/suppression checks, call logs, provider records, campaign decisions, and opt-out records.
• Use least-privilege integrations and disconnect provider accounts when access is no longer needed.
• Report suspected abuse, security incidents, accidental data exposure, or unauthorized access promptly.

Restricted industries and use cases

Kleos may block or require additional review for regulated or high-risk use cases, including finance, insurance, healthcare, legal services, debt, pensions, claims management, employment decisions, political outreach, public-sector services, minors, emergency services, medical advice, consumer credit, real-estate financing, and any campaign involving sensitive personal data.

AI and sales conduct

• The assistant must sell the meeting or next step, not make final commitments outside approved partner boundaries.
• The assistant must not pressure people through obvious bad timing, distress, confusion, vulnerability, or repeated refusal.
• The assistant must escalate or end the call when a person asks for a human, raises a complaint, asks legal/privacy questions, opts out, or enters a sensitive topic.
• The assistant must not promise outcomes, discounts, prices, availability, eligibility, financing, legal status, or technical performance unless the claim is approved and supported by partner-provided facts.

Enforcement

Kleos may review, block, pause, reject, delete, rate-limit, suspend, or terminate accounts, campaigns, numbers, scripts, integrations, data imports, or calls that violate this policy or create risk. Severe violations may be acted on without prior notice. Report suspected abuse to legal@kleos.click. Security issues should be sent to security@kleos.click.