Terms of Service

Agreement and eligibility

By accessing or using Kleos, creating an account, connecting an integration, joining the pre-launch list, submitting a booking, or using any dashboard, you agree to these Terms. If you use Kleos on behalf of an organization, you represent that you have authority to bind that organization. You must be at least 18 years old or the age of majority in your location, whichever is higher.

Accounts and approval

Partner accounts, beta access, live calling, calendar write-back, billing, and certain administrative functions may require review, configuration, and approval. Kleos may decline, pause, suspend, limit, or terminate access where an account, campaign, integration, dataset, caller ID, script, or use case creates compliance, security, legal, platform, payment, or reputational risk. You are responsible for accurate account information, user permissions, connected integrations, and activity under your account.

The Kleos service

Kleos provides tools for AI-assisted sales operations, including prospect research, scoring, partner instructions, playbooks, scripts, call-readiness gates, AI voice provider integration, telephony setup, calendar connection, appointment booking, notifications, transcripts, reports, Kleos AI chat and coaching, billing, and administrative review. Some features are gated, unavailable, in beta, region-limited, provider-dependent, or available only on certain plans.

Kleos is not a replacement for your business judgment. You decide which campaigns to run, which data you provide, which regions you target, which scripts and offers you approve, and whether your use of Kleos is appropriate for your organization.

Your responsibilities

• Use Kleos only for lawful business purposes and only in regions, call types, and channels that are enabled for your account.
• Provide accurate partner, billing, campaign, caller-ID, calendar, prospect, customer, consent, and suppression data.
• Hold the lawful basis, consent, rights, licenses, and permissions required for data you import or ask Kleos to process.
• Approve only truthful, substantiated offers, scripts, claims, appointment goals, and follow-up messages.
• Honor opt-outs, objections, revocations, do-not-call requests, suppression lists, and data-subject requests.
• Keep login credentials and API/integration access secure and promptly report suspected unauthorized access.
• Do not bypass or attempt to defeat consent, suppression, call-window, AI-disclosure, calendar, billing, security, rate-limit, or review controls.

Compliance gates and calling

Kleos uses rule packs, review queues, and safety gates before live outreach. These controls may block campaigns, prospects, calls, scripts, numbers, integrations, or launch attempts. A pass from a Kleos product gate does not remove your responsibility to comply with laws and platform rules that apply to your business, your data, and your outreach.

Google and other integrations

If you connect Google Calendar, Microsoft Calendar, Stripe, telephony, email, voice, or other integrations, you authorize Kleos to access and use the connected service only as needed to provide the enabled feature. You are responsible for ensuring that you have authority to connect the account and that your use complies with the connected provider's terms. You may revoke an integration through Kleos where available or through the provider account.

Acceptable use

Your use is also governed by the Acceptable Use Policy, which is incorporated by reference. Violations can trigger campaign blocks, suspension, or termination.

Plans, billing, and taxes

Paid plans may include recurring subscription fees, usage-based charges, call-minute credits, research credits, AI credits, phone numbers, add-ons, setup fees, taxes, and other charges shown at checkout, in the dashboard, or in an order form. Payments are processed by Stripe. You authorize recurring and metered charges for the plan and add-ons you select. Except where required by law or stated in a signed order form, fees are non-refundable. You are responsible for taxes, duties, and charges imposed by a government authority.

Customer data and output

You retain ownership of the data you submit to Kleos. You grant Kleos the rights needed to host, process, transmit, analyze, transform, display, and otherwise use that data to provide, secure, support, and improve the service as permitted by these Terms, the Privacy Policy, and the DPA. You are responsible for reviewing AI-generated scripts, recommendations, summaries, scores, and other outputs before relying on them or using them externally.

Kleos intellectual property

Kleos and its software, interfaces, workflows, prompts, playbooks, scripts, models, branding, design, documentation, research methods, scoring methods, and other materials are owned by Kleos or its licensors. Except for the rights expressly granted to you, Kleos reserves all rights. You may not copy, modify, reverse engineer, resell, sublicense, or use Kleos to build a competing service except to the extent a restriction is prohibited by applicable law.

Service changes and availability

Kleos may change, suspend, or discontinue features, providers, integrations, plans, limits, or workflows. Live calls, email, SMS, calendar, telephony, voice, AI, billing, hosting, and data services depend on third-party providers and may be unavailable, delayed, blocked, rate-limited, or changed by those providers.

Disclaimers

Kleos is provided on an as-is and as-available basis. Kleos does not guarantee specific revenue, appointments, conversion rates, show rates, legal outcomes, deliverability, call pickup rates, prospect accuracy, or uninterrupted service. AI-generated outputs may be incomplete, inaccurate, or unsuitable for a particular situation and must be reviewed before use.

Limitation of liability

To the maximum extent permitted by law, Kleos is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost data, business interruption, or replacement services. To the maximum extent permitted by law, Kleos's aggregate liability for all claims is limited to the fees paid to Kleos for the service giving rise to the claim during the twelve months before the event giving rise to liability.

Indemnity

You will defend and indemnify Kleos from claims, damages, fines, penalties, costs, and expenses arising from your data, your campaigns, your offers, your instructions, your connected integrations, your violation of these Terms, your violation of law, or your use of Kleos in a way that bypasses or conflicts with required compliance controls.

Termination

You may stop using Kleos or cancel a subscription as allowed by your plan or order form. Kleos may suspend or terminate access for non-payment, security risk, unlawful use, unacceptable use, provider restriction, legal requirement, or breach of these Terms. After termination, Kleos may retain or delete data according to the Privacy Policy, DPA, applicable law, and any export or deletion rights available to you.

Changes and contact

Kleos may update these Terms. Material changes will be notified in-product, by email, or by posting an updated version. Continued use after changes take effect means you accept the updated Terms. Questions: legal@kleos.click.